Last updated: October 26, 2025
These Terms of Service (“Terms”) govern the use of the FLIP website and subscription-based creative services (the “Service”) operated by Aleksandra Dubrovskaia, IČO 23701692, sole proprietor registered in the Czech Republic (“FLIP”, “we”, “us”, “our”). By using the Service, the Client agrees to these Terms, the Privacy Policy, and the Refund Policy.
These Terms apply whether the Client is an individual (consumer) or a business entity (professional user). If the Client is a consumer (acting outside their trade, business or profession), additional rights and protections under applicable consumer protection laws may apply. If the Client uses the Service for business or professional purposes, the provisions relating to business use apply, and consumer-only protections may not be applicable.
The Client represents they are at least 18 years old (or have reached the age of majority in their jurisdiction) and have capacity to enter into these Terms. If acting on behalf of a business, the signatory represents they have authority to bind the entity.
FLIP provides subscription-based creative production, including:
The Service does not include:
Subscriptions are billed in advance via Stripe. Subscriptions renew automatically unless canceled prior to renewal in the Stripe Customer Portal. Taxes may apply depending on jurisdiction.
Fees are due in advance per the selected plan. Prices are exclusive of taxes; the Client is responsible for VAT/sales tax where applicable. Currency and invoicing may be specified at checkout or in the Client portal.
Each subscription term renews automatically unless canceled before renewal in the Stripe Customer Portal. To cancel, log into the portal and follow the cancellation flow before the renewal time. Cancellation takes effect at the end of the paid period, after which access is removed and files may be deleted per Section 14. No partial refunds for unused time, unless required by law.
If the Client is a consumer in a jurisdiction that provides a cooling-off period (e.g., 14 days in the EU/UK), they may have a statutory right to withdraw from a distance contract within the applicable period. Exception for customized work: if the Client expressly requests that work begin during the cooling-off period and acknowledges that they will lose the withdrawal right once customized production has started, the withdrawal right may no longer apply. To withdraw (where applicable by law), send a clear statement to contact@weflip.studio within the statutory period, including identifying details of the subscription.
The number of requests actively worked on at one time depends on the Client’s subscription:
The Client may submit unlimited requests. Additional requests enter a queue and are processed sequentially.
All tasks must be submitted through the New Request Form on the Client’s Trello board. The Client may view cards and leave comments, but cannot create, move, or reorder cards. Slack is used only for collaboration and does not constitute formal notice. Formal notices must be sent to: contact@weflip.studio.
A “Request” is one reasonably-scoped deliverable that can typically be completed within the normal turnaround cycle. Large or complex deliverables (e.g., full pitch decks, multi-screen UI sets, multi-version campaigns, long-form videos, illustration batches) will be split into sequential Requests at FLIP’s discretion. Text content must be finalized. If content is missing, unclear, or incomplete, the Request will be placed On Hold.
Most tasks are completed in 1–3 business days. This is a workflow estimate and not a guaranteed delivery commitment. Turnaround time does not apply while a task is On Hold or under Anti-Abuse Throttling.
A Request may be placed On Hold if required materials or approvals are missing; source files, references, or access permissions are missing or broken; clarification is required and the Client does not respond within 2 business days; or payment fails / subscription is paused. While On Hold, turnaround time stops and no deadlines apply.
To maintain service quality and fairness, FLIP may apply Anti-Abuse Throttling, including splitting oversized Requests, delaying queue advancement, limiting request submission rate, batching related tasks, and applying cooldown periods. Throttling does not pause billing.
Active task files are retained during production. After a task is marked Completed, deliverables and source files are stored for 30 days, then may be permanently deleted. After subscription cancellation or expiration, all access and files are removed when the paid period ends. FLIP is not obligated to restore or transfer deleted files. The Client is responsible for timely download and backup.
Upon full payment and completion of a Request, the Client receives a non-exclusive, worldwide, royalty-free license (or, where agreed in writing, an assignment) to use the final deliverables for their intended business purpose. FLIP may retain ownership of working files, processes, tools, templates, and non-client-specific know-how used to produce the deliverables. Where deliverables incorporate third-party assets (e.g., fonts, stock media, libraries), the Client’s use is subject to the third-party licenses; the Client is responsible for obtaining and maintaining any required end-user licenses.
16.1 7-day guarantee (first payment only). During the first 7 days from the initial subscription payment (including any trial fee), the Client may request a refund for any reason, including dissatisfaction with the Service, regardless of whether deliverables or meaningful work have been produced. If a refund is granted under this clause, all usage rights to any deliverables or in-progress work are revoked and the Client must delete all copies and cease any use.
16.2 After 7 days. All payments are non-refundable after the initial 7-day period, regardless of usage, inactivity, or reason for cancellation. No refunds for unused time in a billing period or for paused subscriptions.
16.3 Work started = no refund (outside 7 days). Outside the 7-day guarantee, if we have begun work on any Request — including research, concepts, sketches, layouts, motion structures, edits, timelines, or any other creative work — refunds are not available.
16.4 No refund for subjective preference (outside 7 days). Outside the 7-day guarantee, dissatisfaction with style is addressed via revisions, not refunds.
16.5 Use voids refund (outside 7 days). Outside the 7-day guarantee, if the Client downloads, exports, publishes, shares, prints, implements, or otherwise uses any deliverable or in-progress work, the Client is no longer eligible for a refund.
The Service and deliverables are provided “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, we make no warranties (express, implied, statutory, or otherwise), including merchantability, fitness for a particular purpose, non-infringement, quality, accuracy, or reliability. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that deliverables will achieve any particular business result; or that errors will be corrected within a specific timeframe. No advice or information creates a warranty not expressly stated in these Terms. Creative work is subjective and may require iteration; the Client is solely responsible for determining suitability for intended use.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, exemplary, punitive, or consequential damages (including lost profits, revenue, data, opportunities, reputation, or replacement costs). Our total aggregate liability arising out of or related to the Service shall not exceed the amounts actually paid by the Client to FLIP in the three (3) months immediately preceding the event giving rise to liability. This limitation does not apply where liability cannot be limited under applicable law.
The Client will defend, indemnify, and hold harmless FLIP (and our owner, collaborators, and service providers) from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of the Client’s use of the Service or deliverables, breach of these Terms, the Client’s materials infringing third-party rights or violating law, or misuse or misrepresentation of deliverables.
Each party agrees to keep confidential any non-public information disclosed by the other party that is marked or reasonably considered confidential. Exclusions include information that is public, independently developed, or lawfully obtained without confidentiality obligation. A party may disclose confidential information if required by law, providing prompt notice where legally permissible.
We integrate third parties (e.g., Stripe, Trello, Slack, analytics/ads providers, stock libraries). We do not control and are not responsible for third-party services, terms, availability, or actions. Your use of third-party tools is at your discretion and subject to their terms. We may offer beta or experimental features; they are provided as is, may change or be discontinued at any time, and may be less stable.
Personal data is processed per our Privacy Policy (GDPR-compliant). We may retain data as necessary to provide the Service, comply with law, resolve disputes, and enforce agreements.
To the extent FLIP processes personal data on behalf of the Client, the parties may enter into a Data Processing Addendum (DPA), which will govern such processing, including sub-processors and international transfers, and forms part of these Terms where applicable.
The Client agrees not to circumvent queues, capacity, or workflow; abuse concurrency by flooding automated/duplicative requests; reverse engineer, scrape, load-test, or interfere with the Service; resell/sublicense access without our written consent; upload malware or unlawful/infringing content; or present yourself as FLIP’s agent or make public statements on our behalf without written consent.
Anti-Abuse Throttling & Queue Management. To protect quality and ensure fair access, FLIP may apply reasonable workload controls (“Anti-Abuse Throttling”), including queue capping, batching, rate limiting, scope enforcement, and cooldowns. Throttling may be applied without liability where Client behavior degrades quality, overwhelms capacity, or circumvents plan limits.
No Guaranteed Throughput; Marketing Not an SLA. “Unlimited Requests,” “Unlimited Revisions,” and any turnaround statements (e.g., “Most tasks are completed in 1–3 business days”) describe general service characteristics and do not constitute guaranteed throughput, daily volume, or an SLA.
Effect on Billing & Turnaround. Throttling does not pause billing. While a Request is On Hold or subject to Anti-Abuse Throttling, turnaround estimates do not apply and no deadlines are deemed missed. FLIP will make a good-faith effort to notify the Client of material throttling actions and the steps required to restore normal processing.
We may suspend or terminate access immediately for non-payment, material breach, abusive conduct, security/legal risk, sanctions issues, or misuse. Upon termination, your right to use the Service ceases; sections that should survive (payments due, IP, disclaimers, limits, indemnity, governing law) survive.
Neither party is liable for delay or failure due to events beyond reasonable control (e.g., acts of God, outages, war, sanctions, governmental actions), provided the affected party uses reasonable efforts to mitigate and resumes performance when feasible.
We do not provide service level agreements, uptime guarantees, or professional legal/financial/compliance advice. Any process metrics or timelines are indicative only.
We may assign these Terms (e.g., business transfer) with notice; you may not assign without our prior written consent. We may update these Terms by posting a revised version with a new “Last updated” date; continued use constitutes acceptance. If any provision is held invalid, the remainder remains in force. No failure to enforce is a waiver.
If this document is translated, the English version (or the version published on the official website, if English) prevails in case of conflict.
These Terms are governed by the laws of the Czech Republic. Courts of the Czech Republic have exclusive jurisdiction, without prejudice to mandatory consumer protections. Before filing, contact contact@weflip.studio to seek an amicable resolution.
If the Client is a consumer in the EU, they may use the Online Dispute Resolution platform for consumer disputes where applicable by law. Clients may also contact us first at contact@weflip.studio for amicable resolution.
If you believe content or deliverables infringe copyright, send a notice to contact@weflip.studio including:
We may remove or disable access to alleged infringing material and may notify the Client who supplied it.
These Terms, the Privacy Policy, and Refund Policy constitute the entire agreement regarding the Service. Formal notices must be sent to: contact@weflip.studio.
Official notices: contact@weflip.studio.
Business address: Vysočanská, 237/101, 190 00 Prague, Czech Republic.
If these Terms conflict with a signed statement of work (SOW) or a separate written agreement between the parties, the signed document prevails to the extent of the conflict, unless expressly stated otherwise.
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